Returns & Exchanges

At Channel Master, we stand behind our electronics with a 30-day satisfaction guarantee, ensuring you have the right equipment for your home entertainment setup. If you are not completely satisfied with your purchase, you can return your item for a full refund or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the electronics in their original packaging, including all cables, remotes, and instruction manuals to ensure a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it to the outside of your box, ensuring any previous shipping labels are covered.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy; once received, our technicians will inspect the unit and process your refund within 5-7 business days.